Terms & Cancellation Policy

General Policies

• Deposits are non-refundable unless stated otherwise below.
• No alcohol, smoking or illegal substances are permitted in any vehicle.
• The client is liable for any damage to the vehicle caused by passengers. Seat burns: $100 each. Cleaning fees start at $250.
• A 15-minute grace period applies before overtime is charged.
• Esco Driving Services is not liable for delays caused by weather or traffic, or for items left in the vehicle.
• Vehicle passenger capacity limits must be respected at all times.

Meet & Greet

• Driver meet & greet: $35. Professional greeter: $75.

Grace Periods

• Domestic flights: 30 minutes. International flights: 60 minutes. FBO and local pickups: 15 minutes.

Additional Stops

• Stops under 10 minutes: $20. Over 10 minutes are billed as an additional hour. Maximum 2 stops.

Special Events

• 3–4 hour minimum. $2/minute after the grace period. Extra stops are billed hourly.

Payments

• A valid credit card is required. Reservations are confirmed only by confirmation email — drivers cannot confirm bookings.
• Holiday surcharge: $25. Late-night surcharge (10 PM – 5 AM): $20.

Cancellation

• Car service: full refund with 24+ hours’ notice; cancellations within 24 hours are charged in full.
• Airport transfers: full refund if your flight is cancelled.
• Limousines, minibuses and motor coaches: 7 days’ notice required.
• 20–55 passenger vehicles require a 30% deposit.

Delay Compensation

• If we are late: 20–40 minutes = 25% off, 41–60 minutes = 50% off, 60+ minutes = 75% off.